Privacy Policy

www.read-tpi.com is the web presence of INTRAS Ltd (Company Number 1792746) whose registered office is at

At INTRAS we make every effort to comply with our obligations under the EU General Data Protection Regulation 2018 (GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003, the Distance Selling Regulations 2005 and other such applicable laws from time to time in force.

We are committed to safeguarding customer information

• In order to better serve your needs now and in the future, INTRAS may ask you to provide us with certain information. We understand that you may be concerned about what we will do with such information particularly any personal or financial information. INTRAS agree that you have a right to know how we will utilise the personal information you provide to us. Therefore, we have adopted this Privacy Policy to govern the use and handling of your personal information. INTRAS are the sole owner of the information collected about our customers. We will not sell, share, or rent this information to any third party. We take every precaution to protect our customers' information, which is protected both online and offline both physically and electronically. INTRAS will only use the information that we collect about you lawfully (in accordance with the Data Protection Acts below). If you have any requests concerning your personal information or any queries with regard to these practices please contact us.
  • UK Data Protection Act 1988 (DPA)
  • EU General Data Protection Regulation 2016 (GDPR)

Information Collected

• This website is not intended for children and we do not knowingly collect data relating to children.
• We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
  • Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
  • Contact Data includes billing address, address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• We do not collect any special categories of Personal Data about you (this includes details about your race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
• INTRAS collect the information you supply to us online and/or through enquiry or registration forms, and every time you e-mail us. INTRAS process personal information collected for the purposes of providing the best possible service, processing any money you may have deposited and conducting market research surveys. INTRAS may also collect information automatically about your visit to our site. INTRAS may collate aggregate statistical information about site users and customers (such as the number of visitors on the site, the number of transactions registered on the database, etc) and for other lawful purposes. INTRAS may also use such aggregate statistical information to identify market trends and build up profiles, audit usage of the site and aid strategic development. Such information is not capable of being linked to any individual or their respective transaction(s).
• It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

If you fail to provide personal data

• Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How we use your personal data

• We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.
• We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
• Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

  Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
  To register you as a new customer	Identity Contact	Performance of a contract with you
  To process and deliver your order including: Manage payments, fees and charges Collect and recover money owed to us	Identity Contact Financial Transaction Marketing and Communications	Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us)
  To manage our relationship with you which will include: Notifying you about changes to our terms or privacy policy Asking you to leave a review or take a survey	Identity Contact Profile Marketing and Communications	Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
  To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	Identity Contact Technical	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) Necessary to comply with a legal obligation
  To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	Identity Contact Profile Usage Marketing and Communications Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
  To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	Technical Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
  To make suggestions and recommendations to you about goods or services that may be of interest to you	Identity Contact Technical Usage Profile Marketing and Communications	Necessary for our legitimate interests (to develop our products/services and grow our business)

Use of cookies

• A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser.
• We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous — so we don't know who you are; just that somebody visited our site.
• The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.
• You can learn more about Google Analytics or opt out if you wish.

Data Retention

• We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
• To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
• By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
• In some circumstances, you can ask us to delete your data: see below for further information.
• In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your legal rights

• Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:
  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.
• If you wish to exercise any of the rights set out above, please contact us.
• You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
• We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
• We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Disclosures

• Subject to our Terms and Conditions, INTRAS will not pass your information to any third parties unless you have agreed that we can. You can email us to stop receiving any information about us and our services by emailing UNSUBSCRIBE to tpi@intras.co.uk